Unify your member data, improve visibility and eliminate manual tasks.
Unify
Transform your member and employer engagement while reducing your cost to serve
Say goodbye to duelling CRM systems. Designed to enhance the user experience and improve your fund’s engagement with stakeholders, Unify will become your single source of truth for engagement data and a trusted tool to delight members, employers, advisors, trade unions, and industry associations.
The only CRM system your fund needs
From engaging employers to proactively keeping members updated throughout their accumulation and retirement journeys, Unify is purpose-built to proactively manage your complex stakeholder engagement needs.
Improved internal capability and data visibility
Eliminate manual processes and double-handling of member data. Get superhuman results with a CRM that provides enhanced data visibility and efficiency, enabling your people to spend more time serving your members and less time manually finding and analysing data from multiple back-office systems.
Unify empowers users by bringing together the relevant data from your fund’s registry with vital member and employer information to provide an unrivalled experience, regardless of employer size or stage of the member’s employment journey.
Stronger member satisfaction
Make it easier (and cheaper) to provide first-class service to your members. View data based on a human, not their account number. If your trust has grown through merger or acquisition, Unify supports members and employers with multiple accounts providing you with a holistic customer 360 view while you consolidate your back-office administration systems.
Your members, employer and advisor stakeholders are at the centre of Unify’s design. It’s thecentral hub where your fund’s communication channels, accounts, and interactions can be recorded and viewed in a single interface, enabling better service and improving member satisfaction.
Improved member and employer retention
All the information you need about your stakeholders in one intuitive platform
Get data-driven insights that drive more purposeful activity. With the tools to segment employers and members based on various attributes and measures, providing the right resources and services to stakeholders at the perfect time is easy. This drives higher service levels to improve member and employer retention.
How Unify works
Unify is built on Microsoft Dynamics 365 providing RSEs with a robust, scalable platform that is simple to use. Your data is hosted securely inside your existing Microsoft tenant inside Microsoft’s Australian data centres giving you peace of mind over data security and sovereignty.
Resolve integrates with your existing systems -- customer portal and mobile apps, back-office registry and administration systems, claims management, complaints handling, email and social media -- saving your teams from the tedious task of rekeying data between systems.
Bringing together the needs of your super fund’s teams that serve members, employers and advisors, Unify is the only CRM your fund needs to provide an unrivalled experience, deliver empathy at every touchpoint and deliver better member outcomes.
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Superware empowers Australian superannuation funds to advance from legacy systems so they can serve, engage and grow with ease.
